FAQ

Add to Cart or Buy Now

If you’re after only one item, simply choose the ‘Buy Now’ option on the item page. This will take you directly to Checkout.

If you want several items, use the ‘Add to Cart’ button and then choose ‘Keep Browsing’ to continue shopping or ‘Checkout’ to finalise your purchase.

You can return to your cart anytime by clicking on the shopping cart icon at the top right side of the page.

Once you open your Shopping cart, you can check your order. If you would like to purchase multiple licenses at once, simply change the quantity and the total cart value will be updated automatically.

At Checkout, we’ll ask you for some account information before completing your purchase:

• If you already have an Bitboxy account, simply sign in to pre-fill your account information.
• If you don’t have an Bitboxy account, follow the steps to sign up.

Hint:

You’ll be sent a confirmation email to verify your account so make sure you check your email.

Select your preferred payment option and enter your payment details. Take a moment to review your order before finalising your purchase.

To purchase your items you can use:

• Your bank account or credit/debit card via Stripe.
• Your Visa, Mastercard or American Express.
• Bitboxy credit* (*existing Bitboxy credit only, no further purchases of credits are available).

All major Credit cards are accepted via Paypal. Payments are made in U.S. Dollars.

Paying by Credit Card

To complete a purchase using your credit card, simply click 'Buy Now' (single item) or 'Checkout' (multiple items), and select the option showing Visa, Mastercard and American Express logos.

Enter your credit card details to complete your purchase.

Paying by Stripe

On Market, you can complete your Stripe purchase without leaving the site. To complete a purchase using Stripe, simply click 'Buy Now' (single item) or 'Checkout' (multiple items), and select 'Pay with Debitcard'. 

A Stripe pop-up will appear. Simply log in, choose a card or bank account from your Stripe account to pay with and click 'Complete Purchase.' The PayPal transaction is processed and you will be directed to the payment completion page with your order confirmation. 

Paying by Bitboxy Credit

If you have an Bitboxy Market account, you can make payments by using any existing Bitboxy Credits in your Bitboxy Market account (credit balance).

As of October 2nd 2018 you will no longer be able to add new credits to your Bitboxy Market account, and you will no longer see an Add Credits option in the header or in the checkout.

To pay with your existing Bitboxy Credits:

• Select the item(s) you wish to buy and choose 'Add Credit to Buy Now / Checkout' to add Bitboxy Credit and finalise your purchase. If you don’t have enough credits for your purchase, you will be able to use a combination of credits and a Stripe transaction. Existing credits will still expire 12 months after date of purchase.

Note:

• Credits are non-refundable.
• Credits expire one year after you last added credit. For more information please check Clauses 15 and 16 of our Market User Terms here.

Payment restrictions

Many governments, financial institutions and online payment providers (e.g. Paypal) impose regulations and sanctions prohibiting transactions with certain restricted or high-risk countries, individuals, corporate entities, and organisations. If your payment has been identified by our providers as originating from a region that is subject to these restrictions, you won’t be able to finalize your purchase. Please check more information here.

Downloading your items

Once you've purchased your items, we recommend that you download them immediately as items may be removed from Bitboxy Market from time to time.

To download your item:

• Hover the mouse over your username at the top of the screen and click 'Downloads’ from the drop-down menu.
• Click the 'Download' button next to the item.
  • Click ‘Main File(s)’ which contains all source files.